Privacy policy

Zable Health Pty Ltd (ABN: 26 641 519 904) (“Zable Health”, “we”, “us” or “our”) provides users with:

• (a) access to the Zable.com.au platform including the www.zable.com.au website, mobile site, apps and our other websites (together the “Platform”) ; and

• (b) any of Zable Health’s services made available on the Platform.

(together, the “Services”)

We recognise the importance of protecting personal information and we take great care with any personal information that we may gather when you access or use the Services.

This Privacy Policy explains how we collect, use, maintain and disclose Personal Information (as defined in the Privacy Act 1988 (Cth)) which we collect, including information or an opinion about an individual which is reasonably capable of identifying that individual (and might include their health or other sensitive information) and any other information of any kind in any form provided by you or any health professionals engaged by you.

To provide our Services we need to collect Personal Information. We may collect Personal Information from you in multiple ways, including via the Platform, telephone and email, from individuals or representatives that you have authorised and from health professionals and their Practices. This Privacy Policy applies to the Services provided by us, or any of our subsidiary companies, via the Platform.

By accessing the Platform you acknowledge and agree that you have read and understood this Privacy Policy and consent to the use of your Personal Information as set out in this Privacy Policy. If you do not agree with this Privacy Policy, please do not continue to use the Platform.

“Personal Information” has the meaning given to it in the Privacy Act 1988 (Cth) (Act). In general terms, it is any information that can be used to personally identify you. This may include, but is not limited to, your name and contact details including phone numbers and email addresses, the type of appointment you may request, information about your health and any medical condition, your health insurance fund and your communications with health professionals. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information. If you have any questions about this Privacy Policy, you may contact us with any questions before you use the Platform by emailing us at

team@zable.com.au.

References to ‘you’ or ‘your’ in this Privacy Policy are references to any party who accesses our Platform including any person who wishes to explore health service providers or book appointments and any health service providers which use our Platform.

• Third Party Practices – You hereby acknowledge and agree to us sharing your Personal Information to third parties, such as practices, physicians, doctors and health professionals that offer medical and health related services in Australia, as part of us providing the Services to you.

• Information You Provide – When you use our Platform to request an appointment or otherwise communicate with us, you will be required to provide Personal Information. We may utilise the Personal Information you submit in order to provide our Services to you, confirm your identity, manage our relationship with you and contact you.

• Cookies – When you use the Services, we may use common technologies such as cookies and web beacons to keep track of users’ interactions with the Platform to improve the quality of the Services. We may also collect your Internet Protocol (IP) address to track and aggregate non-personally identifiable information, your referring website addresses, browser type, domain name, and access times.

• Log Information – When you access the Services, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

• Communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services. We may use your email address to communicate with you about our services.

• Third Party Applications – We may make available third party applications, during the provision of the Services. The information collected by us when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their own privacy policies.

• Other Third Parties – We may also disclose de-identified information of our users to third parties that collect and process data for analysis, research and quality assurance purposes

• Other Websites – This Privacy Policy applies to our Platform only. We do not exercise control over any websites displayed or linked from within our Platform. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you.

In addition to the above, we may use the information collected to:

• provide, maintain, protect, and improve our Services and develop new Services;

• promote the services of third-parties which we deem may be of interest to you;

• carry out technical analysis to determine how to improve the Platform;

• improve our service to you and your experience with us;

• enforce Zable Health’s Platform Terms of Use, and protect the rights or property of Zable Health or its users;

• detect, prevent, or otherwise address fraud, security or technical issues; and

• comply with any applicable law, legal requirement, police investigation or request from a Government authority.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

You grant Zable Health a royalty-free, worldwide, irrevocable, perpetual licence to use and incorporate into the Platform any general suggestions, enhancement requests, recommendations or other feedback provided by you.

If we become involved in a merger, acquisition, or any form of sale of some or all of its assets, we will use our best endeavours to:

• (a) ensure the confidentiality of any Personal Information involved in such transactions; and

• (b) provide notice before your Personal Information is transferred and becomes subject to a different privacy policy.

We store your Personal Information on secured servers provided by Amazon Web Services which are located in Australia.

We take reasonable steps to make sure that the Personal Information we collect, use and disclose is accurate, complete and up-to-date. If you would like to review and confirm the accuracy of your personal information, you can contact us at

team@zable.com.au.

We acknowledge that we will take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These measures may include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.

Precautions we take include using standard industry encryption methods when storing and transferring Personal Information; implementing monitoring and access controls that regulate who can access particular information; requiring our team and service providers to comply with confidentiality obligations before they access Personal Information.

You acknowledge and agree that Zable Health disclaims all and any guarantees undertakings and warranties, expressed or implied, in the provision of the Services and is not liable for any loss or damage whatsoever (including personal injury or property damage, negligence or otherwise, incidental or consequential loss or damage) arising out of, or in connection with the Services, to the fullest extent permitted by law.

Where we cannot exclude such liability under the Competition and Consumer Act 2010 (Cth), our liability to you will be limited to: 1) if the breach relates to goods, the replacement or repair the goods or 2) if the breach relates to services, the supply of those services or the payment of the cost of those services supplied again.

You hereby release, discharge and hold harmless Zable Health from all actions, proceedings, claims or liabilities brought against or made upon Zable Health by you arising directly or indirectly with the provision of the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, irrespective of any negligence on the part of Zable Health. For the avoidance of doubt, this release extends to all directors, officers, employees, contractors, agents, representatives, licensees or permitted assigns of Zable Health.

If we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns. If you have any concerns, complaints or questions in relation to your privacy, please contact us at

team@zable.com.au.

We may amend or vary this Privacy Policy from time to time by publishing the amended Privacy Policy on the Platform. You should review this Privacy Policy periodically so that you are updated on any changes.